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Emotional Intelligence for Sales Success: Connect with Customers and Get Results by Colleen Stanley

Emotional Intelligence for Sales Success: Connect with Customers and Get Results Colleen Stanley ebook
Publisher: AMACOM
ISBN: 9780814430293
Page: 224
Format: pdf

May 8, 2014 - While personality tests may offer some insight, they fail to capture a key indicator for success — emotional intelligence. NPS may or may not be the right score. They are proactive, balanced, operate with integrity, and have great insight into themselves and others. Nov 19, 2009 - And the consummate career application of emotional intelligence is the sales department. Whereas last week I outlined how the Great organizations do not just plug in the Net Promoter Score or satisfaction because they heard they're great measurements – they take the time to discover whether the scores actually predict important outcomes such as client loyalty. €�Emotional “EQ scores… predict over 58% of the variation in critical professional and personal success factors”. For example, I'm an open book—I have very little ability to bluff or . All these come from a Part Two: Sales and Customer Loyalty — The Customer Perspective. Nov 6, 2013 - This week we continue to analyze the Temkin Group's finalists for their 2012 Customer Experience Excellence Award to learn how they build Customer Intelligence. I have seen many organizations with highly successful sales organizations based on team collaboration (internally among the staff) and consultative solution discovery (externally with customers). Oct 6, 2010 - Emotional Intelligence: “Some people just get along with others, respond carefully even in the face of challenge, and truly connect with people. I used to think I'm not that good at sales. This results in trust, recognition of value, etc.